1.1 Claytons MOT & Service Centre is committed to safeguarding the privacy of our customers and their data stored on our database; in this policy we explain how we will treat your personal information.
2. Collecting personal information
2.1 Claytons MOT & Service Centre may collect, store and use the following kinds of personal information:
(a) Information that you provide to us when using our website contact form and online booking facilities, including but not limited to; name, address, email address, telephone number and vehicle registration number;
(b) any other personal information that you choose to send to us;
2.2 Before you disclose to us the personal information of another person, you must obtain that person's express consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Using your personal information
3.1 Personal information submitted to us through our website, by email or over the phone will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 Claytons MOT & Service Centre may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send you non-marketing commercial communications;
(e) deal with enquiries and complaints made by or about you relating to our website or services provided.
(f) keep our website secure and prevent fraud;
(g) verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent to our published contact email address);
(h) Postcode details may be used to monitor marketing campaigns within in a designated area.
3.3 Claytons MOT & Service Centre will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
3.4 Claytons MOT & Service Centre do not hold on record any data relating to payment methods e.g. credit card details.
4. Disclosing personal information
4.1 Claytons MOT & Service Centre may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 Claytons MOT & Service Centre may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.3 Except as provided in this policy, we will not provide your personal information to third parties.
4.4 We may have to disclose address details to a recovery agent, or for collection and delivery carried out by a member of staff.
5. International data transfers
5.1 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5.2 You expressly agree to the transfers of personal information described in this Section 5.
6. Retaining personal information
6.1 This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Security of your personal information
7.1 Claytons MOT & Service Centre will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will securely store all the personal information you provide on our cloud-based management system.
7.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.1 Claytons MOT & Service Centre may update this policy from time to time by publishing a new version.
8.2 You should check occasionally to ensure you are happy with any changes to this policy.
9. Your rights
9.1 You may instruct us to provide you with any personal information we hold about you.
9.2 Claytons MOT & Service Centre may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 Claytons MOT & Service Centre has no control over, and is not responsible for, the privacy policies and practices of third parties.
11. Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected, updated or deleted.
12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.5 Claytons MOT & Service Centre uses Google Analytics.
12.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use Google Analytics on our website to recognise a computer when a user visits the website/track users as they navigate the website / improve the website's usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user;
12.7 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
12.8 Blocking all cookies will have a negative impact upon the usability of many websites.
12.9 If you block cookies, you will not be able to use all the features on our website.
12.10 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".
12.11 Deleting cookies will have a negative impact on the usability of many websites.
13. Our details
13.1 Rising Profile Ltd trading as Claytons MOT & Service Centre is registered in England company number 3448801, our registered office address is t Units 1 & 2 Arthur Street, Stanningley, Leeds, West Yorkshire, LS28 6JY.
13.2 Our principal place of business is at Units 1 & 2 Arthur Street, Stanningley, Leeds, West Yorkshire, LS28 6JY.
13.3 You can contact us by writing to the business address given above, or by email; tracy [at] claytonsmot.co.uk or james [@] claytonsmot.co.uk. Alternatively please speak to us by telephoning 0113 236 2910.